Grievance Procedure for Clients and Applicants for Service
Resource List
NMLA Grievance Procedure WHAT TO DO IF YOU HAVE A COMPLAINT
ABOUT OUR OFFICE OR IF YOU ARE
DISSATISFIED WITH THE LEGAL HELP
YOU RECEIVEDFROM THIS OFFICE
If you have been denied service or if you are dissatisfied with the manner or quality of legal assistance this office provides to you, you may ask the Executive Director of New Mexico Legal Aid, Inc. to review what was done in your case. Ask in writing for this review; we can help you write it if you ask us to. Tell us why you are unhappy with our services. Send or bring your complaint to Executive Director, New Mexico Legal Aid, P.O. Box 25486, Albuquerque NM 87125-5486.
Make your request within 30 days from the time you knew of the problem. (Let us know if you think you have a good reason for taking longer than 30 days.) The Executive Director will review your case and respond to you in writing within 10 business days. The Executive Director will give you information about an additional review you can ask for if you disagree with the Executive Director’s decision.
If you have a complaint against our office because you believe it has violated the Legal Services Corporation Act or regulations, please contact directly:
The Legal Services Corporation
3333 “K” Street NW, third floor
Washington DC 20007-3522
Phone 202 295 1500
Fax 202 337 6797
Email: email@lsc.gov
